Solutions by industry
Who SupportHQ is built for
The same agent, knowledge base, and inbox, applied to different kinds of support. Each page lists the questions the agent handles on its own for that team, when it hands off, and what to load first.
AI support for agencies running support for more than one client
Each client needs a separate knowledge base and a separate voice.
AI support for Discord servers where the same questions get asked every day
Mods answer the same questions daily and burn out.
AI support for online stores drowning in shipping and returns questions
The same shipping and returns questions arrive hundreds of times a month, often outside business hours.
AI support for fintech, where a guessed answer is a compliance problem
Routine verification and timing questions flood the queue at every hour.
A chatbot for hotels that answers guests before they call the front desk
Front desk staff answer the same check-in, parking, and breakfast questions dozens of times a day.
AI support for solo founders who are also the support team
Support interrupts deep work all day and follows you into the evening.
AI support for marketplaces with buyers and sellers asking different questions
Buyer and seller questions arrive in the same queue and need different answers.
AI support for course creators whose students ask at midnight
Login and access questions arrive constantly and are answered the same way every time.
A chatbot for real estate teams that answers leads while you are at a showing
Leads message after hours and contact the next brokerage when nobody replies.
A chatbot for restaurants that answers guests during the dinner rush
Messages arrive during service and wait until close, by which time the guest has booked somewhere else.
AI support for SaaS teams that cannot staff a queue around the clock
Trial users ask the same setup questions at every hour, and slow answers cost conversions.
An AI chatbot for small business owners who answer every message themselves
Customer messages pile up while you are on a job, and the slow reply loses the work to a competitor.
AI support for businesses that run on Telegram
Customers expect replies in minutes on Telegram, around the clock.