Solutions by industry / indie founders
AI support for solo founders who are also the support team
When you are the founder, the engineer, and the support team, every routine question is a context switch away from building. The questions are predictable (how do I, does it, what happens if) and the answers are in the docs you already wrote. You just cannot be awake to send them.
SupportHQ answers those from your content, in your customers' language, on your site and in your community, and pings you by email, Telegram, or SMS only when a conversation actually needs you, with a summary so you can reply in a minute.
What indie founders support teams run into
- Support interrupts deep work all day and follows you into the evening.
- Customers in other timezones wait until morning.
- The same ten questions come back every week.
- Per-seat tools built for teams are the wrong shape and the wrong price for one person.
Questions the agent answers on its own
From your approved content, in the customer's language, at any hour.
- "Does this work with X?"
- "How do I cancel?"
- "Is there a lifetime deal?"
- "Why is my import failing?"
- "Can I get an invoice?"
- "Do you have an API?"
- "What is on the roadmap?"
When it hands off to your team
With its own reason, an urgency, and a summary. Your team is notified by email, Telegram, or SMS.
- A bug report with steps: escalate with the summary so you can reproduce it later.
- A refund or cancellation request: the agent states the policy and hands off.
- A feature request: the agent can acknowledge and escalate so it lands in your inbox.
- Anything the docs do not cover: it says so and brings you in.
What to load into the knowledge base
- Your docs or README
- Landing page and pricing
- Changelog or release notes
- The FAQ you keep answering in email, turned into articles
- Past conversations you answered, turned into articles
Channels
Widget on the landing page and in the app, plus Telegram or Discord if that is where your users hang out. Notifications on handoff by email, Telegram, or SMS.
Setup, in practice
Point the agent at your docs URL and landing page. Paste the widget into your site (there are guides for every common platform). Turn on handoff notifications to Telegram or SMS. Turn the questions you answer this week into articles. Live in an afternoon.
FAQ
Is $29 a month worth it for one person?
Starter includes the agent, the widget, Telegram and Discord, the inbox, handoff with notifications, and 2,000 conversations a month. If it saves you an hour a week it pays for itself. There is a 7-day trial to check.
How do I know when to step in?
The agent escalates on its own when the answer is not in your content, when a customer asks for a person, or when a request needs an action. You get pinged by email, Telegram, or SMS with a summary.
Will it answer things I have not documented?
No. It says it does not know and brings you in. Those unanswered questions show up in insights, which is your list of what to write next.
Can I put it on a Carrd or Framer site?
Yes. The install guides cover Carrd, Framer, Webflow, WordPress, Next.js, React, and plain HTML.