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Upload and structure content
Bring your FAQs, guides, and support docs into one place.
Knowledge Base Agent
Turn your docs into an AI agent that answers consistently.
SupportHQ gives you a living knowledge base and an AI agent trained on it. Upload documents, scrape or sync your site content, and keep answers up-to-date as your product evolves.
Upload documents
Add your policies, FAQs, and support articles.
Sync & scrape
Keep content aligned with your website as you update pages.
Learn from conversations
Turn a thread your team answered into a knowledge base article.
Grounded agent answers
Responses are based on your knowledge base.
Your knowledge base becomes the product
The quality of your agent depends on the quality of your content. SupportHQ is built so you can maintain that content continuously, not once-and-done.
What teams typically use it for
- Onboarding and "how to" questions
- Policy and billing explanations
- Product documentation and FAQs
- Support workflows and troubleshooting guides
How it works
Docs in, accurate answers out
A fast knowledge setup flow.
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Sync from your website
Keep your knowledge base aligned with product updates.
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Deploy the agent
Use the agent in your widget, Telegram, Discord, and unified inbox.
In depth
How the knowledge base becomes an agent
Sources go in. Grounded answers come out. The gaps show up as questions the agent could not answer.
Four ways to add knowledge
Upload files such as PDFs and documents. Point the agent at your website and it syncs your pages. Write articles directly. Or turn a conversation your team already answered into an article in one step, so the agent learns from your best replies.
You do not need a perfect help center to start. Most teams begin with the docs they already have and let the unanswered questions tell them what to write next. See how to build an AI knowledge base.
Answers only from approved content
The agent searches your knowledge base when it needs to and answers only from what it finds. If the content is not there, it says so and brings in your team. It does not fill gaps with general internet knowledge.
Guardrails against hallucination and prompt injection ship with the platform, and the exact instructions behind each answer are stored so every reply is auditable. Read how to prevent AI hallucinations.
One knowledge base, every channel
The same content powers the website widget, Telegram, and Discord. Update an article once and every channel answers from the new version. Customers get the same answer wherever they ask.
The agent replies in the customer's language even if your knowledge base is written in one language.
Gaps show up as data
Insights show what customers ask, what the agent resolved, and what it escalated. Unanswered questions are your writing backlog. Over time the escalation rate falls because the knowledge base covers more of what people actually ask.
Knowledge base content can be exported as Markdown at any time. It is your content, not ours. Pair this with the unified inbox so your team sees what the agent could not answer.
FAQ
What can I upload to the knowledge base?
Documents and files, pages synced from your website, articles you write directly, and past conversations your team answered. All of it becomes content the agent can answer from.
Can the agent scrape my website?
Yes. Point the agent at your site and it syncs your pages as knowledge. Starter includes website scraping, and Growth has higher scraping limits and larger storage.
How do I keep answers accurate as the product changes?
Update the article and every channel answers from the new version. Insights show which questions the agent could not answer, so you know what to update or write next.
Does the agent make things up when the answer is not in the knowledge base?
No. It answers only from approved content. When the answer is not there, it says so and escalates to your team with a summary.
Can the agent learn from conversations my team answered?
Yes. A conversation your team answered can be turned into a knowledge base article in one step, so the agent gives that answer next time.
Does one knowledge base work across all channels?
Yes. The same knowledge base powers the website widget, Telegram, and Discord. Update once and every channel is current.
Can I export my knowledge base?
Yes. Knowledge base content, conversations, and configuration can be exported as JSON, CSV, or Markdown.