1
Upload and structure content
Bring your FAQs, guides, and support docs into one place.
Knowledge Base Agent
Turn your docs into an AI agent that answers consistently.
SupportHQ gives you a living knowledge base and an AI agent trained on it. Upload documents, scrape or sync your site content, and keep answers up-to-date as your product evolves.
Upload documents
Add your policies, FAQs, and support articles.
Sync & scrape
Keep content aligned with your website as you update pages.
Learn from conversations
Turn a thread your team answered into a knowledge base article.
Grounded agent answers
Responses are based on your knowledge base.
Your knowledge base becomes the product
The quality of your agent depends on the quality of your content. SupportHQ is built so you can maintain that content continuously, not once-and-done.
What teams typically use it for
- Onboarding and "how to" questions
- Policy and billing explanations
- Product documentation and FAQs
- Support workflows and troubleshooting guides
How it works
Docs in, accurate answers out
A fast knowledge setup flow.
2
Sync from your website
Keep your knowledge base aligned with product updates.
3
Deploy the agent
Use the agent in your widget, Telegram, Discord, and unified inbox.
FAQ
How do we keep the answers accurate?
Use a living knowledge base: upload key docs and sync from your website so your agent answers evolve with your product. You can even turn a conversation your team answered into a knowledge base article.
What content types can we add?
Files (PDF, Word, Markdown, plain text), articles you write in the dashboard, pages scraped from your website, and past conversations: everything you would normally answer manually.
Can we start small?
Yes. Start with your most common questions, then expand as you see what's working.