1) Define tone and rules
Configure how the agent should respond.
On-Brand Automation
Automate support while staying consistent, safe, and on-brand.
SupportHQ helps your agent respond in your tone and follow guardrails. When it can't resolve safely, it escalates to your team, so customers always get the right answer.
Guardrails
Keep responses consistent with your policies.
On-brand tone
Configure how your agent communicates.
Grounded answers
Responses reference your knowledge base.
Human escalation
The agent escalates when human judgment is required.
Consistency customers can feel
Support automation doesn't help if answers are off-brand or inaccurate. SupportHQ is designed to keep your agent grounded in your content and aligned with your communication style.
Where teams start
- Common FAQs and onboarding questions
- Policy and billing explanations
- Support "how to" content
- Escalation rules for complex cases
How it works
On-brand automation, start to finish
A simple process.
2) Train on your content
Use your knowledge base so answers stay accurate.
3) Automate with safe handoff
Resolve routinely, escalate safely when needed.
FAQ
How do we prevent off-brand replies?
Configure guardrails and train the agent on your knowledge base so responses align with your policies and your documentation. Platform-managed guardrails against hallucination and prompt injection are always on.
What if the agent can't resolve?
When it can't resolve safely, it escalates to your team with a written reason and summary, so customers still get the right help.
Does this work for startups too?
Yes. Start with your most common questions, keep your agent grounded in your content, and expand once the workflow is working.