1) Define tone and rules
Configure how the assistant should respond.
On-Brand Automation
Automate support while staying consistent, safe, and on-brand.
Support HQ helps your AI assistant respond in your tone and follow guardrails. When it can’t resolve safely, it escalates to your team—so customers always get the right answer.
Guardrails
Keep responses consistent with your policies.
On-brand tone
Configure how your assistant communicates.
Grounded answers
Responses reference your knowledge base.
Human escalation
Escalate when human judgment is required.
Consistency customers can feel
Support automation doesn’t help if answers are off-brand or inaccurate. Support HQ is designed to keep your assistant grounded in your content and aligned with your communication style.
Where teams start
- Common FAQs and onboarding questions
- Policy and billing explanations
- Support “how to” content
- Escalation rules for complex cases
How it works
On-brand automation, end to end
A simple process.
2) Train on your content
Use your knowledge base so answers stay accurate.
3) Automate with safe handoff
Resolve routinely, escalate safely when needed.
FAQ
How do we prevent off-brand replies?
Configure guardrails and train the assistant on your knowledge base so responses align with your policies and your documentation.
What if the assistant can’t resolve?
When it can’t resolve safely, Support HQ supports human escalation so customers still get the right help.
Does this work for startups too?
Yes. Start with your most common questions, keep your assistant grounded in your content, and expand once the workflow is working.