1) Connect your channels
Customers ask questions on your site, in Telegram, or in Discord.
Unified Inbox
Stop switching tools. Run support from one unified inbox.
SupportHQ unifies conversations into a single inbox so your team can collaborate with full context, whether the agent handles the first response or a case needs human review.
- Conversation history that makes handoff easier
- Agent + human workflow in one place
- Teams spend less time context-switching
Support that feels like one system
The agent can resolve routine questions and prepare escalation. When your team takes over, the context travels with the conversation, so nothing gets lost.
Unified inbox benefits
- Less back-and-forth and fewer repeated questions
- Faster collaboration between teammates
- Clear visibility into what the agent already tried
How it works
One inbox for every conversation
A workflow your team can trust.
2) The agent resolves routine issues
It answers using your knowledge base.
3) Your team handles exceptions
Handoff keeps full conversation history and context.
FAQ
What does "unified" mean?
It means your team sees conversations from the widget, Telegram, and Discord in one place, with context and history included, so you don't need to stitch together multiple tools.
Does handoff include what the agent already said?
Yes. Handoff is designed to keep the conversation context intact so your team can respond without asking the customer to repeat details.
Can we get started without complex setup?
Yes. Start by connecting your knowledge base and embedding the chat widget. The unified inbox is ready to use as conversations come in.