1) Embed chat
Customers ask questions directly on your site.
Unified Inbox
Stop switching tools. Run support from one unified inbox.
Support HQ unifies conversations into a single inbox so your team can collaborate with full context—whether the AI handles the first response or a case needs human review.
- ✓ Conversation history that makes handoff easier
- ✓ AI + human workflow in one place
- ✓ Teams spend less time context-switching
Support that feels like one system
AI can resolve routine questions and prepare escalation. When humans take over, the context travels with the conversation—so nothing gets lost.
Unified inbox benefits
- Less back-and-forth and fewer repeated questions
- Faster collaboration between teammates
- Clear visibility into what AI already tried
How it works
One inbox for every conversation
A workflow your team can trust.
2) AI resolves routine issues
AI answers using your knowledge base.
3) Humans handle exceptions
Handoff keeps full conversation history and context.
FAQ
What does “unified” mean?
It means your team sees conversations in one place, with context and history included—so you don’t need to stitch together multiple tools.
Does handoff include what the AI already said?
Yes—handoff is designed to keep the conversation context intact so your team can respond without asking the customer to repeat details.
Can we get started without complex setup?
Yes. Start by connecting your knowledge base and embedding the chat widget. The unified inbox is ready to use as conversations come in.