An AI Telegram bot that answers your customers from your own docs.

Answers from your content, in any language

The agent answers from the sources you approved: uploaded files, your website, articles you write, and past conversations you turned into knowledge. A customer who asks about delivery at 2 a.m. gets your actual delivery policy, not a guess.

It replies in the language the message arrives in, with no setup. It reads text messages and the captions on photos and files. While it writes, the chat shows the bot as typing, just like a person.

Rules for whether it speaks, instructions for how

Response rules decide whether the agent replies. For Telegram, it checks each message with the chat type, the group title, whether the bot was mentioned, whether the message is a reply, and the recent conversation as context.

Channel instructions shape how it replies. You can add instructions that apply only to groups or only to private chats, for example: keep group answers to two or three sentences. Read when your AI agent should stay quiet for rules that work in busy groups.

Handoff with alerts in Telegram

The agent escalates when it is not confident, when a customer asks for a person, or when the request needs an action it cannot take, such as a refund or an account change. It writes a reason, sets an urgency, and summarizes the chat.

Your team can get the alert in Telegram itself, or by email or SMS. A teammate replies from the SupportHQ inbox, the reply reaches the customer in the same chat, and the agent pauses on that conversation. In a group without topics, the whole group is one conversation, so the agent stays paused in that group until you resume it. Use topics if you want handoff per question. See how human handoff works.

One inbox instead of one phone

Telegram support often lives on one person's phone. With SupportHQ every chat lands in the unified inbox with full history, next to your website widget and Discord conversations. Anyone on your team can read and reply.

The inbox shows the customer's Telegram name and username, and their phone number if they share their contact. The overview lists recent handoffs with the agent's reason and summary. Those reasons show what to add to the knowledge base next.

Roll it out in stages

Start in private chats, where expectations are simple. Watch the inbox for a week and step in freely. Fill the gaps its handoffs reveal. Then add the bot to your group with a mention-only rule, so members learn that mentioning it gets a real answer.

The full rollout plan is in an AI support agent for Telegram. If your whole business runs on Telegram, see SupportHQ for Telegram-first businesses.

What it does not do

It is a support agent for conversations, not a marketing or sales bot.

• It does not create the bot for you. You create it in @BotFather and keep control of it.
• It does not send broadcasts or mass messages to your subscribers.
• It does not take payments or change orders. It escalates those requests to your team.
• It does not answer from the open internet. If your content does not cover a question, it says so.