Embeddable Chat Widget

Put your AI agent on your website in minutes, without duct-taping tools.

SupportHQ's embeddable widget gives customers instant answers from your knowledge base, while your team gets the full conversation context in a unified inbox.

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Grounded answers

Team-ready handoff

The agent escalates to your team while preserving context.

Unified inbox

All conversations in one place for your team.

Well-behaved on your site

Smart placement avoids cookie banners; visitors can drag the launcher.

What you embed

A production-ready chat experience your customers can use immediately. Behind the scenes, SupportHQ connects your knowledge base with a unified inbox so your agent's answers are actually usable.

Widget powered by your knowledge base
Conversation history for your team
Handoff when answers need human review

How it works

From zero to live widget

A straightforward setup path.

1) Add your knowledge

Upload docs and FAQs so the agent can answer accurately.

2) Configure the agent

Set tone, guardrails, and escalation rules.

3) Embed and resolve

Deploy the widget and let customers resolve routine questions instantly.

In depth

What the widget does once it is on your site

One script tag. Then an agent that answers from your docs, hands off to your team, and matches your brand.

Installation takes one script tag

Paste a single script tag into your site's HTML and the widget is live. It works on any platform that lets you add custom code: Webflow, WordPress, Shopify, Framer, Next.js, plain HTML, and everything in between. There is no SDK to install and no build step.

The widget is served from a CDN and loads without blocking your page. Read the step-by-step setup guide.

Grounded answers, not a canned menu

Behind the widget is an agent trained on your knowledge base: uploaded files, your website, articles, and past conversations. It answers product, how-to, policy, and pre-sales questions in the visitor's language, and it says when it does not know instead of guessing.

It can also book a call straight onto your Google Calendar from inside the chat, which is useful for sales and onboarding conversations that start as support questions.

Handoff to a person without losing the thread

When a visitor needs a human, the agent escalates with a written reason, urgency, and summary. Your team is notified by email, Telegram, or SMS and replies from the unified inbox. The visitor stays in the same chat.

Optionally require an email before a conversation starts, so a handoff can be followed up even if the visitor closes the tab.

Your brand, your rules

Set the widget title, subtitle, colors, and the agent's persona and tone. Guardrails against making things up and against prompt injection are built in. You do not maintain prompts.

The same agent and knowledge base can also run in Telegram and Discord, so a customer who starts on your site and continues in your community gets consistent answers. See the AI support agent page.

FAQ

How do I install the chat widget?

Paste one script tag into your site. It works on any platform that allows custom code, including Webflow, WordPress, Shopify, Framer, Next.js, and plain HTML. Most teams are live in under an hour.

Does the widget slow down my site?

The widget loads asynchronously from a CDN and does not block your page from rendering. Your content paints first, then the widget appears.

Can I customize how it looks?

Yes. Title, subtitle, colors, and the agent persona are all configurable so the widget matches your brand.

What does the agent answer from?

Only from your approved knowledge base: uploaded documents, pages synced from your website, articles you write, and past conversations you turn into knowledge. It does not answer from general internet content.

What happens when a visitor needs a human?

The agent escalates with a reason, urgency, and summary. Your team is notified by email, Telegram, or SMS and replies from the unified inbox. The visitor stays in the same chat window.

Can I collect the visitor's email first?

Yes. You can require an email (or other fields) before a conversation starts, so handoffs can be followed up.

Is the widget included in every plan?

Yes. The embeddable widget is included in Starter ($29 per month) and Growth ($49 per month), along with the knowledge base, unified inbox, and human handoff. Every plan starts with a 7-day free trial.