1
Connect your knowledge
Upload documents, FAQs, and support articles. Optionally sync from your website so answers stay current.
AI-Powered Customer Support
Resolve customer issues faster with an AI support platform that scales with you.
Support HQ combines an AI assistant, a living knowledge base, and a unified inbox so your team can deliver fast answers 24/7—then hand off to humans when it matters.
- ✓ AI assistant trained on your docs
- ✓ Living knowledge base
- ✓ Unified inbox with full context
- ✓ Human handoff when needed
Built for the support workload you actually have
Whether you’re handling onboarding questions, billing issues, or “how do I…” support requests, Support HQ gives you a single place to resolve faster—with AI answering and humans stepping in for the edge cases.
24/7 AI resolution
Answers using your knowledge base, not generic web results.
Unified team workflow
Keep conversations, context, and history in one inbox.
Human handoff
Escalate when confidence is low or a case needs a person.
How it works
Up and running in minutes
Three steps to transform your support.
2
Deploy your AI support assistant
Customize your assistant’s tone and embed chat on your site. Route conversations into a unified inbox.
3
Delight your customers
Resolve routine questions instantly, then hand off to your team when a case needs human judgment.
FAQ
Will the AI answer using our content?
Yes. Support HQ’s assistant is trained on your uploaded documents and knowledge base sources, so answers are grounded in your policies and product information.
What happens when the AI isn’t sure?
You can configure handoff to your team. When a case needs human help, the conversation and context move forward with it.
Do we get one inbox for all conversations?
That’s the point: Support HQ provides a unified inbox so your team can manage support without juggling tools.