AI Customer Support

Resolve customer issues faster with an AI support agent that scales with you.

SupportHQ combines an AI agent, a living knowledge base, and a unified inbox so your team can deliver fast answers 24/7, then hand off to a person when it matters.

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AI agent trained on your docs
Living knowledge base
Unified inbox with full context
Human handoff when needed

Built for the support workload you actually have

Whether you're handling onboarding questions, billing issues, or "how do I" support requests, SupportHQ gives you a single place to resolve faster, with the agent answering and your team stepping in for the edge cases.

24/7 agent resolution

Answers using your knowledge base, not generic web results.

Unified team workflow

Keep conversations, context, and history in one inbox.

Human handoff

The agent escalates when confidence is low or a case needs a person.

How it works

Up and running in minutes

Three steps to transform your support.

Connect your knowledge

Upload documents, FAQs, and support articles. Optionally sync from your website so answers stay current.

Deploy your support agent

Customize your agent's tone, embed chat on your site, and connect Telegram and Discord. Conversations route into a unified inbox.

Delight your customers

The agent resolves routine questions instantly, then hands off to your team when a case needs human judgment.

In depth

AI customer support that a small team can actually run

The agent takes the repetitive questions. Your team takes the rest, with full context and no tool switching.

Where the ticket volume really comes from

Most support queues are dominated by a small set of repeat questions: how do I reset my password, where is my invoice, does the product do X, what is the refund policy. These questions have answers that already exist in your docs. They are tedious for people and perfect for an agent grounded in that content.

The questions that remain are the ones that need judgment: a billing dispute, a bug that needs reproducing, an upset customer. Those should reach a person quickly, with the context already gathered. That split is the whole design of SupportHQ.

What the agent handles on its own

Product questions, how-to questions, policy questions, pre-sales questions, and onboarding questions, answered from your approved knowledge base in the customer's language. It works 24/7, so a customer in another timezone does not wait until your morning.

It can also book a call straight onto your Google Calendar from inside the conversation, which turns a support chat into a sales or onboarding meeting without a link exchange.

What your team handles, and how it gets there

The agent escalates when confidence is low, when the customer asks for a person, or when the request needs an action it cannot take. It writes the reason, sets an urgency, and summarizes the thread. Your team gets pinged by email, Telegram, or SMS and replies from the unified inbox.

When a teammate answers a question well, that reply can be turned into a knowledge base article in one step. The agent learns from your best answers, so the same question does not come back next week. Read more about human handoff.

What you can measure

Insights show what customers ask, what the agent resolved, what it escalated, and whether anyone answered, with period-over-period comparison. Gaps in your docs show up as unanswered questions, so you know exactly what to write next.

Every reply is auditable. The exact instructions behind each answer are stored, and you can export conversations, knowledge base, and configuration as JSON, CSV, or Markdown at any time.

FAQ

Is this a full replacement for a help desk?

For most small teams, yes. You get the AI agent, a knowledge base, a unified inbox across web, Telegram, and Discord, human handoff, insights, and role-based access. If you have a complex existing help desk, many teams start by putting SupportHQ in front of it to absorb routine volume.

How does the agent know what to answer?

It answers only from content you approved: uploaded documents, pages synced from your website, articles you write, and past conversations you turn into knowledge. It does not answer from general internet knowledge.

What happens when the agent cannot answer?

It says so and escalates to your team with a written reason, urgency, and a summary of the conversation. Your team is notified by email, Telegram, or SMS and can reply from the inbox.

Can we control tone and what the agent will and will not discuss?

Yes. Pick an agent role (support, sales, onboarding, internal helpdesk), set the persona and tone, and write plain-English rules per channel. Guardrails against making things up and against prompt injection are built in.

Does it work for customers who write in other languages?

Yes. The agent replies in the language the question arrives in. No configuration needed.

How is this priced?

Flat monthly plans starting at $29 with 2,000 conversations per month. No per-seat pricing and no per-resolution fees. Every plan starts with a 7-day free trial.

Can we export our data?

Yes. Conversations, knowledge base content, and configuration can be exported as JSON, CSV, or Markdown, with secrets redacted.