1
Connect your knowledge
Upload documents, FAQs, and support articles. Optionally sync from your website so answers stay current.
AI Customer Support
Resolve customer issues faster with an AI support agent that scales with you.
SupportHQ combines an AI agent, a living knowledge base, and a unified inbox so your team can deliver fast answers 24/7, then hand off to a person when it matters.
- AI agent trained on your docs
- Living knowledge base
- Unified inbox with full context
- Human handoff when needed
Built for the support workload you actually have
Whether you're handling onboarding questions, billing issues, or "how do I" support requests, SupportHQ gives you a single place to resolve faster, with the agent answering and your team stepping in for the edge cases.
24/7 agent resolution
Answers using your knowledge base, not generic web results.
Unified team workflow
Keep conversations, context, and history in one inbox.
Human handoff
The agent escalates when confidence is low or a case needs a person.
How it works
Up and running in minutes
Three steps to transform your support.
2
Deploy your support agent
Customize your agent's tone, embed chat on your site, and connect Telegram and Discord. Conversations route into a unified inbox.
3
Delight your customers
The agent resolves routine questions instantly, then hands off to your team when a case needs human judgment.
FAQ
Will the agent answer using our content?
Yes. Your SupportHQ agent is trained on your uploaded documents and knowledge base sources, so answers are grounded in your policies and product information.
What happens when the agent isn't sure?
It escalates to your team on its own, with a written reason, urgency, and summary. The conversation and context move forward with it, and the agent goes quiet once a teammate replies.
Do we get one inbox for all conversations?
That's the point: SupportHQ provides a unified inbox for the widget, Telegram, and Discord, so your team can manage support without juggling tools.