1) Add your knowledge
Upload files, point us at your site, write articles, or turn past conversations into knowledge.
AI Support Agent
One AI support agent for your site, Telegram, and Discord.
SupportHQ trains an agent on your docs, your website, and your own past conversations. It answers 24/7 in your customer's language, knows when to stay quiet, and knows when to get a human.
- Trained on your approved content
- Web widget, Telegram, and Discord
- Escalates to your team on its own
- Replies in your customer's language
It doesn't just reply. It decides.
The difference between an agent and a chatbot is judgment. Every behavior below ships with the platform.
Decides when to look something up
Searches your knowledge base when it needs to, and says so when it doesn't know.
Decides whether to speak at all
Plain-English rules per channel keep it quiet in busy groups until it's actually being asked.
Decides when to get a human
Escalates with its own reason, urgency, and summary, then goes quiet the moment your team replies.
How it works
Your agent is live in minutes
No migration, no training project.
2) Connect your channels
One script tag for your site. Telegram and Discord connect in a few clicks.
3) Stay in the loop
Watch every conversation in one inbox, step in whenever you want, and the agent steps back.
In depth
What an AI support agent does that a chatbot cannot
A chatbot follows a script. An agent reads the situation, decides what to do, and knows when to stop.
It answers from your content, not from the internet
Every reply comes from sources you approved: uploaded files, pages synced from your website, articles your team wrote, and past conversations you turned into knowledge. The agent searches that knowledge base when it needs to. If the answer is not there, it says so instead of guessing.
This is what makes the agent safe to put in front of paying customers. Guardrails against making things up, and against prompt injection, ship with the platform. You do not write them or maintain them. See how the knowledge base works.
It decides whether to speak at all
A support widget is a one-to-one conversation, so the agent should always answer. A Telegram group or a Discord server is not. People chat with each other, joke, and share links, and an agent that replies to everything becomes noise.
You write rules in plain English, per channel: reply when mentioned, reply when someone asks a product question, stay quiet during general chat. The agent reads each message against those rules before it decides to respond.
It escalates on its own, with context
When confidence is low, when a customer asks for a person, or when a request involves something the agent cannot do (a refund, an account change), it escalates. It writes its own reason, sets an urgency, and summarizes the thread so your teammate does not read from the top.
Your team is notified by email, Telegram, or SMS. The moment a teammate replies inside the conversation, the agent goes quiet on that thread. It does not talk over people.
One agent, every channel, one inbox
The same agent and the same knowledge base run on your website widget, in Telegram, and in Discord. Customers get consistent answers no matter where they ask. WhatsApp is on the roadmap.
Everything lands in a unified inbox, so your team sees every conversation with full history, whichever channel it came from. Pricing is flat per month with no per-seat fees, starting at $29. See pricing.
FAQ
What makes this an AI agent instead of a chatbot?
A chatbot follows a script. A SupportHQ agent makes decisions: it chooses when to search your knowledge base, whether to reply at all in a busy group chat, and when to escalate to your team with its own written reason, urgency, and summary. The moment a teammate replies, it steps back.
Which channels does the agent work on?
Your website (embeddable widget), Telegram (including groups), and Discord (including servers). One agent, one knowledge base, one inbox. WhatsApp is coming soon.
Will the agent make things up?
It answers only from content you approved, and platform-managed guardrails against hallucination and prompt injection ship with every agent. When it doesn't know, it says so and brings in your team.
How long does setup take?
Most teams are live the same day. Upload your docs or point the agent at your website, paste one script tag on your site, and connect Telegram or Discord in a few clicks. There is no migration and no training project.
Does it answer in other languages?
Yes. The agent replies in whatever language the question arrives in, with no configuration. Your knowledge base can stay in one language.
Can my team see and take over conversations?
Every conversation from every channel lands in the unified inbox with full history. Anyone on your team can step in at any time. When they do, the agent stops replying on that thread.
What does it cost?
Starter is $29 per month (or $290 per year) with 2,000 conversations and 5 projects. Growth is $49 per month with 3,000 conversations and unlimited projects. Every plan starts with a 7-day free trial and there is no per-seat pricing.