1) Add your knowledge
Upload files, point us at your site, write articles, or turn past conversations into knowledge.
AI Support Agent
One AI support agent for your site, Telegram, and Discord.
SupportHQ trains an agent on your docs, your website, and your own past conversations. It answers 24/7 in your customer's language, knows when to stay quiet, and knows when to get a human.
- Trained on your approved content
- Web widget, Telegram, and Discord
- Escalates to your team on its own
- Replies in your customer's language
It doesn't just reply. It decides.
The difference between an agent and a chatbot is judgment. Every behavior below ships with the platform.
Decides when to look something up
Searches your knowledge base when it needs to, and says so when it doesn't know.
Decides whether to speak at all
Plain-English rules per channel keep it quiet in busy groups until it's actually being asked.
Decides when to get a human
Escalates with its own reason, urgency, and summary, then goes quiet the moment your team replies.
How it works
Your agent is live in minutes
No migration, no training project.
2) Connect your channels
One script tag for your site. Telegram and Discord connect in a few clicks.
3) Stay in the loop
Watch every conversation in one inbox, step in whenever you want, and the agent steps back.
FAQ
What makes this an AI agent instead of a chatbot?
A chatbot follows a script. A SupportHQ agent makes decisions: it chooses when to search your knowledge base, whether to reply at all in a busy group chat, and when to escalate to your team with its own written reason, urgency, and summary. The moment a teammate replies, it steps back.
Which channels does the agent work on?
Your website (embeddable widget), Telegram (including groups), and Discord (including servers). One agent, one knowledge base, one inbox. WhatsApp is coming soon.
Will the agent make things up?
It answers only from content you approved, and platform-managed guardrails against hallucination and prompt injection ship with every agent. When it doesn't know, it says so and brings in your team.