Refund Policy - Support HQ

Last updated: March 5, 2026

At Support HQ ("us," "we," or "our"), we want you to be confident in your purchase. This Refund Policy describes our 7-day money-back guarantee, when we consider refunds for later payments, and how refunds are processed.

1. 7-Day Money-Back Guarantee

If you are not satisfied with Support HQ, you may request a full refund within 7 days of your initial purchase or subscription. The refund period begins on the date your first payment is charged. No reason is required—this guarantee applies to your first payment only and is available for all paid plans.

2. Refunds for Subsequent Payments

After the initial 7-day period, we may still issue refunds when the service has not been available or usable due to circumstances on our side. We consider refund requests for renewal or subsequent payments in situations such as:

Extended or repeated downtime — The platform was unavailable or severely degraded for a significant period during the billing cycle.
Critical service failures — Core features (e.g. the AI assistant, chat widget, or knowledge base) did not work as described due to bugs or errors on our end.
Other material service issues — Problems that prevented you from using Support HQ in a meaningful way and that we were unable to resolve in a reasonable time.

We evaluate each request on a case-by-case basis. Refunds for later payments are not granted for change of mind, reduced usage, or issues caused by your configuration or third-party services—only when the platform has failed to deliver the service you paid for.

3. How to Request a Refund

To request a refund, contact us at [email protected] with your account email and, if possible, the date of your purchase or any order or transaction details. We will confirm your eligibility and process your request.

4. Processing

Approved refunds will be credited to the original payment method used for the purchase. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

5. Contact Us

If you have any questions about this Refund Policy, please contact us at: [email protected].