1) Connect your docs
Upload FAQs, policies, and support articles to power your agent.
AI Help Desk
A help desk built for speed: agent answers, unified inbox, and human handoff.
SupportHQ acts like a modern AI help desk. Customers get instant answers from your knowledge base; your team gets one inbox with full context, plus escalation when an issue needs a person.
- Agent trained on your knowledge base for grounded answers
- Unified inbox with conversation history and context
- Safe escalation to your team when a case needs review
Help desk workflow, simplified
Stop bouncing between tools. SupportHQ routes conversations into one place, while your agent handles routine questions and prepares handoff summaries for your team.
Best for teams who need
- Faster first response times
- Consistent answers to repeat questions
- Clear escalation paths for complex issues
How it works
From docs to resolved tickets
A simple setup flow.
2) Launch the agent
Embed the chat experience and route conversations into the unified inbox.
3) Resolve and escalate
The agent answers routine questions; your team takes over when human review is needed.
In depth
How an AI help desk differs from a ticketing tool with a bot bolted on
The agent is the first responder, not a deflection widget. Your team is the second line, with everything it needs.
First response in seconds, not hours
Traditional help desks measure first response time in hours because a person has to see the ticket first. With SupportHQ the agent responds immediately, from your knowledge base, in the customer's language. For routine questions that is also the resolution.
For everything else, the customer still gets an immediate acknowledgement and the agent gathers context before a person is involved. See the response time benchmarks to understand where most teams stand today.
One inbox instead of three tools
Conversations from your website widget, Telegram, and Discord all land in the same unified inbox, with full history. Your team does not switch tabs to see what a customer said last week on a different channel.
Role-based access (Owner, Admin, Viewer) keeps the right people in the right conversations. Company data is scoped and isolated by default.
Escalation that arrives with a summary
When the agent hands off, it writes its own reason, sets an urgency, and summarizes the thread. Your teammate opens a conversation that already explains what the customer wants and what has been tried. They are notified by email, Telegram, or SMS.
The moment a teammate replies, the agent goes quiet on that conversation. It never talks over your team. Read how human handoff works in detail.
A knowledge base that improves with every answer
A help desk generates the best support content you will ever have: real answers to real questions. SupportHQ lets you turn a conversation your team answered into a knowledge base article, so the agent learns from your best replies.
Insights show the questions the agent could not answer, which is your writing backlog. Over time the escalation rate drops because the knowledge base covers more. Start with the knowledge base agent.
FAQ
Is this a replacement for our current help desk?
Many teams start by using SupportHQ to reduce load and accelerate responses. Over time it can become the primary support layer: the unified inbox handles conversations from web, Telegram, and Discord, and the agent handles routine questions before a person is involved.
Does the agent learn from our content?
The agent answers only from your knowledge base: uploaded documents, your website, articles you write, and past conversations you turn into knowledge. Answers stay consistent with your policies and documentation.
Can we control when humans take over?
Yes. The agent escalates on its own when confidence is low, when a customer asks for a person, or when a request needs an action it cannot take. Your team can also step into any conversation at any time, and the agent goes quiet when they do.
How does my team get notified about escalations?
By email, Telegram, or SMS, per project. Each escalation includes the agent's reason, an urgency, and a summary of the conversation.
Can we see what the agent said and why?
Yes. Every conversation is in the inbox with full history, and the exact instructions behind each answer are stored so you can audit any reply.
Do we need to migrate tickets from our old tool?
No. SupportHQ works from your knowledge base and your channels. You can run it alongside an existing tool during a trial and move over when you are ready.
What does an AI help desk cost?
Starter is $29 per month with 2,000 conversations and 5 projects. Growth is $49 per month with 3,000 conversations and unlimited projects. No per-seat pricing, and every plan starts with a 7-day free trial.