1) Connect your docs
Upload FAQs, policies, and support articles to power your agent.
AI Help Desk
A help desk built for speed: agent answers, unified inbox, and human handoff.
SupportHQ acts like a modern AI help desk. Customers get instant answers from your knowledge base; your team gets one inbox with full context, plus escalation when an issue needs a person.
- Agent trained on your knowledge base for grounded answers
- Unified inbox with conversation history and context
- Safe escalation to your team when a case needs review
Help desk workflow, simplified
Stop bouncing between tools. SupportHQ routes conversations into one place, while your agent handles routine questions and prepares handoff summaries for your team.
Best for teams who need
- Faster first response times
- Consistent answers to repeat questions
- Clear escalation paths for complex issues
How it works
From docs to resolved tickets
A simple setup flow.
2) Launch the agent
Embed the chat experience and route conversations into the unified inbox.
3) Resolve and escalate
The agent answers routine questions; your team takes over when human review is needed.
FAQ
Is this a replacement for our current help desk?
Many teams start by using SupportHQ to reduce load and accelerate responses. Over time, it can become your primary support layer thanks to the unified inbox and grounded agent.
Does the agent learn from our content?
The agent is trained on your knowledge base sources, so your answers stay consistent with your policies and documentation.
Can we control when humans take over?
Yes. Configure handoff so your team handles edge cases while the agent handles routine questions. It also escalates on its own when confidence is low.