SupportHQ is priced for startups and growing teams. Start with an agent grounded in your knowledge base, a unified inbox for your team, and safe escalation to a person when needed.
In depth
Per seat, per resolution, or flat. The model decides whether your bill grows with your team, your success, or neither.
Per-seat tools charge for every teammate who needs inbox access. Small teams respond by sharing logins or keeping engineers and founders out of support. That is backwards: the people who can actually fix a problem should be able to see the conversation.
SupportHQ has no per-seat pricing. Add your whole team to the unified inbox at no extra cost.
Some AI support vendors charge per conversation the AI resolves, often around a dollar each. That sounds fair until the agent gets good. A better knowledge base means more resolutions, which means a higher bill. Your incentive and the vendor's incentive point in different directions.
SupportHQ has no per-resolution fees. Plans include a monthly conversation allowance, and resolving more of them costs nothing extra. Read how much AI customer support costs for a worked cost-per-ticket example.
Starter is $29 per month (or $290 per year, two months free): 5 projects, 2,000 conversations per month, the AI agent, embeddable widget, unified inbox, knowledge base with website scraping, human handoff, and Telegram and Discord.
Growth is $49 per month (or $490 per year): unlimited projects, 3,000 conversations per month, larger knowledge base storage, higher scraping limits, and priority support. Full detail on the pricing page.
Every plan starts with a 7-day free trial. A card is required, and you are not charged if you cancel before the trial ends. A 14-day refund window applies after the trial.
Higher volume, multiple brands, or specific security and onboarding needs can be sized as a custom plan. Email [email protected] or book a call.
Ground answers in your docs so customers get consistent help.
Launch your agent on your website quickly.
Manage conversations in one place with full context.
The agent escalates when a case needs a person.
No. Plans are priced by conversations per month. Add your whole team at no extra cost.
No. Resolving more conversations with the agent does not increase your bill. Plans include a monthly conversation allowance.
5 projects, 2,000 conversations per month, the AI agent, embeddable widget, unified inbox, knowledge base with website scraping, human handoff, and Telegram and Discord. $29 per month or $290 per year.
Unlimited projects, 3,000 conversations per month, larger knowledge base storage, higher scraping limits, and priority support. $49 per month or $490 per year.
Yes, 7 days on every plan. A card is required to start, and you are not charged if you cancel before the trial ends.
A 14-day refund window applies after the trial. See the refund policy for details.
Custom plans are available for higher volume, multiple brands, or specific security and onboarding needs. Email [email protected] or book a call.
