Solutions by industry / online courses
AI support for course creators whose students ask at midnight
Course support is a mix of access problems (I cannot log in, where is module 3), policy questions (refunds, extensions), and curriculum questions (is this for beginners, do I need X first). Students ask when they are studying, which is evenings and weekends, and a creator cannot be on call.
A grounded agent answers from your course FAQ and platform guide, in your community and on your sales page, and hands off billing and access issues to you with the student's details.
What online courses support teams run into
- Login and access questions arrive constantly and are answered the same way every time.
- Refund and extension requests need a person but arrive mixed in with everything else.
- The Discord or Telegram community fills with repeat questions that a mod answers again.
- Pre-sales questions on the landing page go unanswered overnight.
Questions the agent answers on its own
From your approved content, in the customer's language, at any hour.
- "I bought the course but cannot log in."
- "Is this course suitable for complete beginners?"
- "How long do I have access?"
- "What is the refund policy?"
- "Where do I download the workbook?"
- "Do you offer a payment plan?"
- "When does the next cohort start?"
When it hands off to your team
With its own reason, an urgency, and a summary. Your team is notified by email, Telegram, or SMS.
- A student says they paid but cannot get in: collect the email used and escalate for a manual fix.
- A refund or extension request: the agent states the policy, then hands off for the decision.
- A complaint about content or a teacher: always a person.
- A corporate or group purchase inquiry: route to you.
What to load into the knowledge base
- Course FAQ and sales page
- Platform how-to guide (login, downloads, certificates)
- Refund, extension, and access policies
- Curriculum outline and prerequisites
- Past student questions your team answered, turned into articles
Channels
Discord or Telegram community with per-channel rules so the agent answers in the help channel and stays quiet in general chat, plus the widget on the sales and login pages.
Setup, in practice
Load the FAQ, the platform guide, and the policies. Connect your Discord server and set the agent to answer only in the help and questions channels. Put the widget on the sales page. Write two escalation rules: payments and access, and anything asking for a refund.
FAQ
Will the agent answer in my Discord general channel?
Only if you tell it to. Rules are written per channel in plain English: reply in #help, stay quiet in #general unless mentioned. Read the Discord guide for patterns that work.
Can it grant access or issue refunds?
No. It explains the policy and collects what your team needs, then hands off with a summary. Actions stay with you.
Does it work with Teachable, Kajabi, or Thinkific?
The widget is a script tag, so it works on any page where you can add custom code, including most course platform landing pages. Community support runs through Discord and Telegram regardless of platform.
How much does it cost for a solo creator?
Starter is $29 per month with 2,000 conversations, 5 projects, all channels, and human handoff. There is a 7-day free trial.