Solutions by industry / agencies
AI support for agencies running support for more than one client
Agencies have a multiplication problem. Every client has its own product, its own docs, its own tone, and its own channels, and the agency team has to keep them all straight. Tools priced per seat and per workspace make that expensive fast.
SupportHQ uses projects: one per client, each with its own knowledge base, agent persona, channels, and widget branding. Your team works every client from one inbox with role-based access, on a flat plan.
What agencies support teams run into
- Each client needs a separate knowledge base and a separate voice.
- Per-workspace and per-seat pricing multiplies with every client and every account manager.
- Client questions arrive on the client's website, Telegram, or Discord and end up in an account manager's DMs.
- Reporting to clients on support activity is manual.
Questions the agent answers on its own
From your approved content, in the customer's language, at any hour.
- "Which package includes social media management?"
- "How do I submit a change request?"
- "What is the turnaround on a landing page?"
- "Where do I upload brand assets?"
- "How do I read this month's report?"
- "Can we pause the retainer for a month?"
When it hands off to your team
With its own reason, an urgency, and a summary. Your team is notified by email, Telegram, or SMS.
- A scope or contract question: escalate to the account manager.
- A complaint about delivered work: always a person.
- A request that needs an estimate: route to whoever quotes.
- Anything about invoices or payment: hand off.
What to load into the knowledge base
- Client onboarding documents and SOWs (per project)
- Each client's public website and docs
- Process guides: how to request work, turnaround times
- Past conversations answered by account managers, turned into articles
Channels
A widget on each client's site with that client's branding, plus Telegram or Discord where a client runs a community. Every project lands in the same agency inbox.
Setup, in practice
Create one project per client. Load that client's docs and process guide. Set the persona and tone per project. Install the widget on the client's site. Starter includes 5 projects; Growth includes unlimited projects. Export conversations as CSV for client reporting.
FAQ
Can each client have its own branding and tone?
Yes. Branding, persona, tone, and rules are set per project. A client's widget shows their color and title, and their agent answers from their knowledge base only.
How many clients can I run?
Starter includes 5 projects. Growth includes unlimited projects. Conversations are pooled across projects: 2,000 per month on Starter, 3,000 on Growth.
Can clients see their own conversations?
Role-based access includes a Viewer role. Company data is scoped and isolated. Conversations can also be exported as CSV or JSON for reporting.
Do my account managers each need a seat?
No. There is no per-seat pricing on any plan. Add every account manager and every client-facing teammate to the inbox at no extra cost.