Most popular
Support agent
Technical, billing, returns and refunds. Answers from your docs and escalates the rest.
Your AI agent handles most questions. The right ones reach your team.
SupportHQ trains an agent on your docs, your website, and your own past conversations. It answers on your site, in Telegram, and in Discord, 24/7, in your customer's language. When a question needs a person, it hands off to your team with the full thread.
7-day free trial · $29/mo after · Cancel any time
- Trained on your content
- Web widget
- Telegram
- Discord
- Unified inbox
- Human handoff
- Google Calendar
- WhatsApp (soon)
Agent roles
One platform. The agent you need.
Pick the role and SupportHQ shapes the agent's persona, tone, and escalation rules around it.
Sales agent
Pre-sales questions, account and renewal questions, lead qualification, in the same conversation where the customer already is.
Onboarding agent
Walks new users through setup and first steps, using the same guides your team would send.
Internal helpdesk agent
Point it at your internal docs and let your own team ask IT and HR questions in Slack-free places like Telegram and Discord.
Agentic by design
It doesn't just reply. It decides.
Every behavior below ships with the platform. No prompt engineering degree required.
Decides when to look something up
Searches your knowledge base when it needs to, and answers only from content you approved. When it doesn't know, it says so.
Decides whether to speak at all
Write rules in plain English, per channel. Your agent stays quiet in a busy Discord or Telegram group until it's actually being asked.
Reasons before answering
Tune how hard the agent thinks per project, from fast replies to careful ones on the questions that matter.
Decides when to get a human
It escalates on its own, writing its own reason, urgency, and a summary of the thread. Your team gets pinged by email, Telegram, or SMS.
Knows when to step back
The moment a teammate replies, the agent goes quiet on that conversation. No talking over your team.
Features
Everything support needs. Nothing it doesn't.
An agent that answers from your content, and the tools your team needs for everything else.
Your agent
Answers routine questions instantly, using only the content you've approved. When it doesn't know, it says so and brings in your team.
Knowledge base
Upload docs, sync your website, or write articles. Your agent answers only from what you've approved.
Unified inbox
Every conversation from the widget, Telegram, and Discord in one place, with full history and context for your team.
Human handoff
Escalate to your team when confidence is low or a customer asks for a person. Full context comes along.
Telegram & Discord
The same agent and the same knowledge base in your community, with rules for when it should stay quiet. WhatsApp is coming soon.
Google Calendar booking
Let customers book a call from inside the conversation, straight onto your calendar.
Conversation-trained knowledge
Turn a conversation your team answered into a knowledge base article, so the agent learns from your best replies.
Roles & privacy
Role-based access for your team and privacy by default for your customers.
Insights
See what customers ask, what the agent resolves, and where your docs have gaps.
Why teams trust it
Agentic, not reckless.
An agent in front of your customers has to earn its place. Here's how this one does.
Grounded by default
Answers come from content you approved. Guardrails against making things up ship with the platform. You don't write them.
Prompt-injection defense
Built to resist attempts to talk your agent out of its instructions, or into revealing them.
Every reply is auditable
We store the exact instructions behind each answer, so you can always see what the agent was told.
You see what it deflected
Conversations, auto-replies, escalations, and whether anyone answered, with period-over-period comparison.
Your data stays yours
Export conversations, knowledge base, and config as JSON, CSV, or Markdown, with secret redaction.
Speaks your customer's language
It replies in whatever language the question arrives in. No configuration.
How it works
Your agent is live in minutes.
No migration, no training project. Three steps and your agent is answering.
01
Add your knowledge
Upload docs or point us at your site. Your agent indexes it and keeps answers grounded in your content.
02
Connect your channels
One script tag for your site, styled to your brand. Connect Telegram and Discord in a few clicks.
03
Stay in the loop
Watch every conversation, step in whenever you want, and the agent steps back. Handoff keeps the full context.
Pricing
Start free for 7 days.
No per-seat pricing. No per-resolution fees. Cancel any time during the trial and you are not charged.
Most popular
Starter
$29 /mo
or $290/year, two months free
Everything you need to put an AI support agent live.
- 5 projects
- 2,000 conversations / month
- AI agent trained on your knowledge base
- Embeddable chat widget
- Unified inbox for all conversations
- Website as knowledge base (scraping)
- Human intervention & handoff
- Telegram and Discord integrations
- Google Calendar booking
- Customizable branding
- WhatsApp integration (coming soon)
Growth
$49 /mo
or $490/year, two months free
For higher volume and more projects.
- Unlimited projects
- 3,000 conversations / month
- Everything in Starter
- Larger knowledge base storage
- Higher scraping limits
- Priority support
Custom
Higher volume, multiple brands, or specific security and onboarding needs. We will size it with you.
Every plan starts with a 7-day free trial. A card is required to start it, and you can cancel any time before it ends without being charged. After that, a 14-day refund window still applies. See our refund policy.
Solutions
Choose the workflow you need
Switch between use cases without switching tools.
AI Support Agent
One agent for your site, Telegram, and Discord.
AI Customer Support
Agent, unified inbox, and handoff in one platform.
AI Help Desk
Grounded answers with safe escalation.
Chat Widget
Embed your agent directly on your site.
Knowledge Base
Upload and sync docs for accurate replies.
Unified Inbox
One place for conversations and context.
Human Handoff
Escalate without losing customer context.
On-Brand Automation
Guardrails and tone control for agent replies.
Pricing
Transparent AI support pricing for startups.
FAQ
What is SupportHQ?
SupportHQ is an AI support agent platform. It trains an agent on your docs, your website, and your past conversations, answers customers on your website, in Telegram, and in Discord, and hands off to your team with full context when a question needs a person.
How is an AI support agent different from a chatbot?
A chatbot follows a script. The SupportHQ agent decides: when to search your knowledge base, whether to reply at all in a busy group chat, and when to escalate to your team with its own written reason, urgency, and summary. When a teammate replies, it steps back.
Will it make things up?
No. It answers only from content you approved. Guardrails against hallucination and prompt injection ship with the platform. When the answer is not in your knowledge base, it says so and brings in your team.
How long does it take to set up?
Most teams are live the same day. Upload docs or point the agent at your website, paste one script tag on your site, and connect Telegram or Discord in a few clicks. No migration, no training project.
Which channels are supported?
Your website (embeddable chat widget), Telegram (private chats and groups), and Discord (servers). Every conversation lands in one unified inbox. WhatsApp is coming soon.
What does it cost?
Starter is $29 per month with 2,000 conversations and 5 projects. Growth is $49 per month with 3,000 conversations and unlimited projects. No per-seat pricing, no per-resolution fees, and every plan starts with a 7-day free trial.
Can my team take over a conversation?
Yes. Anyone on your team can step into any conversation from the unified inbox at any time. The agent goes quiet on that thread the moment a teammate replies.
Put your agent to work.
Start a 7-day free trial and be live this afternoon. Or book 30 minutes and we'll walk you through it.