1) Let AI answer safely
AI answers routine questions using grounded knowledge.
Human Handoff
AI resolves the easy stuff. Your team handles the rest.
Support HQ is built for human handoff: the assistant helps your support team move faster, and escalates cases to humans with context so customers don’t get bounced between replies.
- ✓ Seamless handoff to your team
- ✓ Full conversation history included
- ✓ Agent assist for support workflows
- ✓ Escalate when confidence is low or tone matters
Designed to reduce “repeat yourself”
When handoff happens, your team doesn’t start from scratch. Support HQ keeps the conversation context so your next response is fast, accurate, and consistent.
Routine answers stay automated
The assistant handles common questions using your knowledge base.
Complex issues get human review
Escalate the cases that need a person to resolve.
How it works
Escalation that your team can trust
A clear workflow from AI to humans.
2) Detect the need for handoff
Escalate when a case needs human judgment or a specific workflow.
3) Handoff with full context
Your team sees the conversation history and can respond immediately.
FAQ
When should we escalate to humans?
Escalate when confidence is low, when the customer needs a sensitive resolution, or when a specific support workflow must be followed.
Will the customer have to repeat themselves?
No—handoff keeps conversation context so your team can respond without asking the customer to start over.
Is this meant to reduce workload?
That’s the goal. Use AI to handle routine requests and let humans focus on the complex cases.