1
Upload and structure content
Bring your FAQs, guides, and support docs into one place.
Knowledge Base Assistant
Turn your docs into an AI assistant that answers consistently.
Support HQ gives you a living knowledge base and an AI assistant trained on it. Upload documents, scrape or sync your site content, and keep answers up-to-date as your product evolves.
Upload documents
Add your policies, FAQs, and support articles.
Sync & scrape
Keep content aligned with your website as you update pages.
Living updates
Refresh answers so customers aren’t stuck with stale info.
Grounded AI answers
Responses are based on your knowledge base.
Your knowledge base becomes the product
The quality of your AI support depends on the quality of your content. Support HQ is built so you can maintain that content continuously, not once-and-done.
What teams typically use it for
- Onboarding and “how to” questions
- Policy and billing explanations
- Product documentation and FAQs
- Support workflows and troubleshooting guides
How it works
Docs in, accurate answers out
A fast knowledge setup flow.
2
Sync from your website
Keep your knowledge base aligned with product updates.
3
Deploy the AI assistant
Use the assistant in your widget and unified inbox.
FAQ
How do we keep the answers accurate?
Use a living knowledge base: upload key docs and sync from your website so your AI answers evolve with your product.
What content types can we add?
Support HQ is designed for FAQs, documents, and support articles—everything you’d normally answer manually.
Can we start small?
Yes. Start with your most common questions, then expand as you see what’s working.